Customer Care

At Cardtronics, our customers and partners come first.

We care deeply about our customers, whether you are a merchant or a financial institution, whether you are a Fortune 500 company or a single-store retailer. You can reach a friendly, knowledgeable Cardtronics New Zealand representative any time you need us… we are here for you.

FAQs


Get answers to frequently asked questions

Contact Us

Existing Customers

 0800 469 286

 Online Contact Form

Retail frequently asked questions

You will require power, internet and/or phone connections within three feet from the ATM installation location.

We have inventory located across the country however times can vary dependent on availability of power, internet and/or phone and site survey requirements for cash loading purposes.

The Cardtronics call centre is available 24/7 and can be reached toll-free at 0800 469 286 or via email at support@dcpayments.co.nz

With most financial institutions, funds are transferred within one business day.

We have various signage and branding options available. Please contact Cardtronics toll-free at 0800 469 286 or email support@dcpayments.co.nz for more information.

The Cardtronics customer support centre is available 24/7. Simply contact one of our knowledgeable representatives, toll-free at 0800 469 286 for assistance.

Call our support centre, toll-free at 0800 469 286. Representatives are available 24/7 to assist you.

Simply call our support centre, toll-free at 0800 469 286 or email us at paperorders@dcpayments.co.nz.

Cardtronics’ web reporting provides detailed transaction reporting. Contact our support centre at 0800 469 286 or email us at extranet@dcpayments.co.nz and we will be happy to provide you with login details.

Should your customer have any issues with their transaction, please have them contact their Financial Institution.

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